FREE DELIVERY ON AUSTRALIA & USA ORDERS | 90 DAY MONEY BACK GUARANTEE

Shipping and Returns


Shipping and Returns

If you are unsatisfied with your purchase, return it within 90 days of your shipping date for a full refund. We promise a hassle free return and we’ll even provide the return shipping label free of charge.

Returning your parcel is as easy as 1, 2, 3.

1- Contact us about your return within 100 days of your purchase

2- We will email you a shipping label free of charge

3- Carefully package your items and send your them back to us

Get your refund!

Shipping

We know that you cannot wait to get your hands on the goodies you purchase on SORANO. We are just as excited as you are. That is why we try our best to pack and post your orders as soon as possible. Below is some information on delivery times and fees.

For more information, have a look below at all the details and estimate delivery times. If you still have any further questions, please feel free to contact our Customer Service. Please note, SORANO is not responsible for any delays caused by Australia Post or DHL Express, especially during high volume seasons - however, below is the quickest and best delivery estimation for your country. 

SORANO process all orders in AUD. While the content of your cart is currently displayed in AUD, you will checkout using AUD at the most current exchange rate.

AUSTRALIA - USA

SORANO customers get Free Shipping on any order within AUSTRALIA & USA. Every product is handled, inspected, and shipped by an expert to ensure you get the perfect jewelry every time. Please allow our experts 24 to 48 hours to inspect and ship your order.

OTHER COUNTRIES

Orders will be charged a flat fee of $20.

If you are returning a product to us from outside the USA or Australia, please note that we do not cover the cost of returns. To ensure your product is returned in refundable condition use the same shipping box the product was delivered in or that the product is cushioned and firmly secured in a box. If you experience difficulties such as loss of product, contact the shipping carriers directly to file for lost products.

 Delivery Time

Once your order has shipped, please allow 2-7 business days for delivery depending on your location. Orders requiring ring sizing take up to three (3) additional business days to complete.

Return Policy

Our 90 day return policy makes it easier for you make returns, no matter the reason. Regularly stocked items can be returned at no extra cost. Customized items may be subject to a 10% restocking fee. Shipping charges are non-refundable. All returns must include the billing name, address, and order number used when making the purchase and must be accompanied by a reason for the return. Once the return has been received, it will be processed within one week. Please note: we can only make refunds for the original purchase price.

All returns must be in their original condition and packaging. 

Please review your return and information carefully; we will not be responsible for lost or misdirected or returns damaged due to poor return shipping package. If you paid via credit card, a credit will be issued upon the return of the product and will appear on your billing statement.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@sorano.com.au.
Shipping
To return your product, you should mail your product to: Unit 4A, 15 Terminus Street Castle Hill New South Wales AU 2154